Return, Exchange & Buy-Back Policy

At Inasha Diamonds, transparency and trust are at the heart of every purchase. Our policies are designed to be simple, fair, and consistent—ensuring you know exactly what to expect at every step of your journey with us.

1. 15-Day Return & Replacement

Applicability: Domestic & International Orders

You may request a return or replacement within 15 days from the date of delivery.

• Condition: The product must be unused, unworn, and returned in its original condition.

• Documentation: Must include the original packaging, invoice, and certification.

• Verification: To maintain complete transparency, a full video recording of the return package unboxing is made available upon request during the inspection process.

2. How Returns Work

We follow a streamlined process to ensure your request is handled efficiently:

1. Initiation: Contact our support team within 15 days of delivery.

2. Guidance: Our team will provide specific instructions based on your shipping location (India or International).

3. Inspection: Once the product reaches our facility, it undergoes a rigorous quality and authenticity check.

4. Resolution: Upon approval, we process your refund, replacement, or exchange as requested.

Note on Shipping: While Inasha Diamonds bears the cost of initial shipping and insurance to your address, reverse shipping is scheduled by us and covered by a processing charge of Rs. 1,000/-, applicable at the time of Return, Buyback, or Exchange.

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3. Refund Processing

• Timeline: Once the item passes inspection, refunds are processed within 5–10 business days.

• Method: Refunds are issued to the original mode of payment used at checkout.

• Variations: Final credit timelines may vary depending on your specific bank or payment provider.

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4. Lifetime Exchange & Buy-Back Program

We are committed to the long-term value of your investment. Our lifetime programs allow you to evolve your collection with ease.

Requirements for Eligibility:

• Presentation of the original invoice and certification is mandatory.

• Jewellery must be in good, wearable condition, subject to inspection.

• Any bank cashback, EMI benefits, or third-party offers availed at the time of purchase will not be included in the valuation.

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5. Location-Based Applicability

• Domestic Orders (India): Fully eligible for return, replacement, exchange, and buy-back.

• International Orders:

  • Returns are currently accepted only in the USA and UK.

  • Customers are responsible for generating and managing return shipping labels.

  • Any custom duties, taxes, or additional charges incurred during return/exchange are the responsibility of the buyer.